Last summer I had it with HP support. My first dealings with them proved to be successful back in 2006, but something terrible has happened since. My brother who lives in Oregon needed help with getting his HP PC up and running after it had been infested with "Internets". I felt bad that I instructed him to to re-partition his box without checking with him first if he had his OEM cd's. Okay... secretly I wanted to get him to use those LiveCD's I sent him the year prior; just kidding, but that was what was left for him at that time.